AVG Products inc.

TERMS & CONDITIONS:

1. Prices

The prices you see are, unless otherwise stated, List Net Prices and Uninsured. Shipping will be automatically added to your order based on Sales Value. The shipping costs are shown in the Final Order Screen. If you live in Canada, Alaska, Hawaii or Mexico please contact our office at (954) 577-5699 for shipping charges or email us at info@avgproducts.com. Your credit card will be only debited once your order is ready to ship.

2. Price Quotes

Big or small, our sales representatives are ready to provide you with very competitive price quotations. Contact us and let us bid today!

3. Minimum Order Value

There is no minimum order value but please bear in mind that the freight charges can make some orders uneconomical.

4. Delivery Schedule

We process your order right away. Orders are normally dispatched within 1- 2 days. Should for some reason the product you ordered not be in stock we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable to you, then a return email is sufficient to cancel your order.

5. Security

Your security is very important to us, orders placed on our website, are encrypted using SSL (Secure Socket Layer) technology with a high-grade encryption key which means that your information can only be decoded by AVG Products Inc. All transactions are protected by our Geotrust™ Certificate. You can confirm this by clicking on the Geotrust™ Seal.

6. 1-3 Years Guarantee

We unconditionally warrant our products quality. If any product is found to contain defective material or workmanship within 10 days of the invoice date, we will replace the product. Please provide proof of purchase with the original invoice and call or email us in advance for an RA (Return Authorization) number. Unfortunately we cannot accept returns without the RA.

7. Return Policy

If you are dissatisfied with a product for whatever reason, simply return it to us within 10 days in the original packaging and with a copy of the invoice/packing slip for a refund. We will take it back and refund the full purchase price (S&H charges are non refundable). Please call or email us in advance for an RA (return authorization) number. Unfortunately we cannot accept returns without the RA.

8. Restocking

A 20% restocking fee applies to all products returned after the 10 day grace period. A 35% restocking fee will be charged on all merchandise returned between 20-30 days of the original ship date. Any return made after 30 days will be refused.

9. Missing or Damaged Merchandise

To ensure your order has arrived in its entirely, please check it immediately upon receipt. Count the boxes, check for damage and check the shipment against the packing slip. If any merchandise is missing or damaged, please call us promptly and we will take care of it.

10. Reaching Us

If you need to reach us, please send a mail to info@avgproducts.com or call us at (954) 577-5699 or fax us at (954) 302-3727.

YOUR PRIVACY

At www.avgproducts.com, we recognize and respect the importance of maintaining the privacy of our customers and members and have established this Privacy Policy as a result. Below we describe why we gather customer, member and third party information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information. This Privacy Policy is part of the Terms of Use, which governs your use of www.avgproducts.com.
Note: You must be 18 years or older to register as a member of www.avgproducts.com.

Why do we gather information?

Since our inception, www.avgproducts.com has consistently provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, to provide an enhanced and more personalized shopping experience and to inform you and your gift and message recipients of special offers and discounts.

What information do we gather?

Through our Web Site and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased. Information you enter is collected even if you cancel or do not complete an order. Also, if you register as a member, we request your name, address, phone number, email address, title (gender), birth date, and other information set forth on the Member Registration Page.

How we use "cookies"

A "cookie" is a small file stored on your computer by a Web site which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer and to provide certain features to you, for example to store information on your product selections as you shop on our site, but we do not store any personal information (except your name) or financial information about you using cookies. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of www.avgproducts.com, such as the shopping basket, will not function properly.

How we use the information we collect about you.

We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from AVG Products Inc only. You will be able to securely unsubscribe to these informative at any time.

Links

www.avgproducts.com wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other Web site.

Your Security

Our Web site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. We use Geotrust™ to secure our transactions.

Your Consent and Changes to this Policy

Subject to the above provisions, by using our Web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.